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There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.
An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the even the purchased goods is unused and undamaged by the customer. All lawn sales, and custom orders are non-exchangeable.
All orders are final, and non-refundable, but you can exchange in an event where an incorrect item has been mailed to you. We can only exchange the purchased items subject to product and size availability. Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made afterwards would not be honored.
All sales are considered final. There are no monetary returns, but can be exchanged for products of equal or higher value.
All made to order outfits due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refund of the advance payment.
* The fabric pattern/laces, patchwork, and handmade details may vary!
* Length will vary according to the design.
* Actual colors of the outfit may vary from the colors being displayed on your device.
Take a screenshot, call/WhatsApp us at
+92-300-1775557 or email at
info@zainabsalman.com